When speaking to your mechanic or assistance representative, there are many things one should never say. Sad as this is, sure questions and requests can trigger complicated price-gouging tactics from your assistance center. Following is a list of ten statements in random order. The term "mechanic" may be exchanged for "technician," "service representative," "service advisor," "owner," "service manager," or anything that you deal with when having your vehicle serviced.
1) Do I need a tune-up?
Maintenance Hand Kit
This innocent inquire seeks to ensure that your vehicle is up-to-speed with its maintenance. However, it reveals that you know nothing about your car's maintenance and can therefore be "easily" taken advantage of.
What your mechanic is thinking: Putty in my hands!
Instead: ask what services are due for your vehicle given its age and mileage agreeing to your manufacturer guidelines. Also visit the maintenance link at the end of this narrative for an summary of today's maintenance needs.
2) Do I need tires?
Essentially what you're request is either or not your tires are safe, and if they are wearing normally given the current mileage.
What your mechanic is thinking: Cha-Ching!
Instead: ask that your tires be checked to ensure that they are "wearing normally given the current mileage." You should be in case,granted with tread-depth measurements, and any other predominant conditions such as cupping, abnormal wear, sidewall damage, bubbles, dry-rot--cracks or splits in the rubber--and any other pertinent information.
3) I'm taking a trip.
This criticism is a safety concern. It's great that you're taking a trip--have a nice time--but your mechanic doesn't need to know this.
What your mechanic is thinking: This guy's nervous about his car production the trip. I can sell him anything! You may even see a reflection of $$$$ signs flash in his eyes.
Instead: tell your mechanic to ensure that your vehicle is in sound condition. You want to ensure it is "operating as designed." If you are following a installation maintenance agenda with a decent assistance center, they should be keeping you new with your vehicle's condition and needs. If not, find someone else shop.
4) My son's going off to college.
Congratulations, but your mechanic doesn't need to know this either. You're concern is with your vehicle's integrity in order to safe your child.
What your mechanic is thinking: Daddy can foot the college bill...Cha-Ching!
Instead: ask that your vehicle be checked over to decree that it's in sound operating condition, as you would like to keep it for a few years (hopefully four). ask a list of anything your vehicle may need in the order of priority--safety being the most foremost factor.
5) I know it's probably something bad.
It'll be bad alright. The assistance industry is highly negative. Don't add to it!
What your mechanic is thinking: Bad for you, anyway.
Instead: keep a sure attitude. If you're frustrated or nervous about the expense, then say that. In truth, most repairs are simple. If not, find someone else shop, or get someone else car.
6) Take all the time you need. I just want it fixed right.
You're clearly patient, and probably a perfectionist, which is fine. But...
What your mechanic is thinking: fee all the money I need! fee all the money I want!
Instead: try saying, "I am single about my car, and would like it fixed correctly the first time. Please make your best attempt to put my vehicle in the hands of the most superior technician to address my concern(s). And please keep me new with its progress and any supplementary costs."
7) Just do whatever.
You either of course don't care or money is not an issue.
What your mechanic is thinking: fee whatever!
Instead: take a occasion and say, "Please achieve all services agreeing to manufacturer guidelines only. If my vehicle needs any supplementary repairs, please acquaint me in progress with the break down of the costs."
8) I'm taking a trip to Europe; please drop my car off at the Ritz-Carlton when you're done.
Drop offs are a base request--although Europe and the Ritz aren't so common.
What your mechanic is thinking: Actually, in this case, he's probably singing...I'm in the money...I'm in the money...
Instead: ask what services you would like while you're away, but then contribute a palpate whole to be notified of "any" supplementary services, recommendations, and costs.
9) Just fix it.
This ask commonly reflects one who lacks the time or patience to worry about the details, and wants his or her vehicle back as quickly as possible.
What your mechanic is thinking: No Problemo...Mucho Dinero!
Instead: remember that the devil's in the details. ask to be notified of any supplementary costs to demonstrate that your wallet is not a free-for-all.
10) Do you want my reputation card now?
The motive here may be expediency and efficiency.
What your mechanic is thinking: No question paying! No question charging!
Instead: ask that you be advised of any costs above and beyond what you agree to at the time of your appointment. Pay after. always pay after.
All the above comments, requests, and questions, while innocent, are taken advantage of daily in the automotive assistance industry. These statements "reveal your hand." You may have a long and trusting relationship with your assistance center, but for God's sake, keep your cards in!
There's a lot of truth in humor.
The truth stings a bit.
The truth Empowers.
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